Shipping policy

We ship worldwide.

Packages are mainly dispatched from our warehouse in Plovdiv, Bulgaria. In order to reduce transit time, we might choose to ship directly from our Chinese warehouse to some locations (outside of the EU). The shipping fee is calculated based on the receiver's address and is displayed in the checkout section. 

Shipping times depend on the location. 

EU countries: 3-7 working days (Standard Shipping), 1-3 working days (Express Shipping)

UK: 6-8 working days (Standard Shipping), 1-3 working days (Express Shipping)

USA, Canada: 9-17 working days (Standard Shipping), 2-4 working days (Express Shipping)

Rest of the world:  10-20 working days (Standard Shipping), 2-4 working days (Express Shipping)

Packages are shipped within 24 hours - 48 hours after receiving the payment.

We use several different shipping companies depending on the location of the receiver. Some of the frequently used ones are DHL, PostNL, DPD, Ascendia, Deutsche Post, FedEx, TNT, USPS, UPS, and others. 

An online tracking link will be sent to you when your order is shipped.

The shipping costs include the preparation and packing costs.

Our team makes sure to use boxes of the right size and to properly protect your items.

In the event of a refused/returned shipment, we reserve the right to deduct the return shipping amount. 

In the event of a return within the 14-day cooling-off period, it is the buyer's responsibility to cover shipping costs. 

Please note that we do not accept returns from customers in Turkey.

In the event 

At the time of receiving the parcels, we recommend:

- Check the conformity of order(s) and quantities

- Check the content of the package(s)

- Check the physical condition of the package(s)

- Check the physical condition of the products contained in the packages

 

In case of a damaged product, missing product, or any other problem, please contact our after-sales service which will give you assistance according to your situation.